Policies & Conditions

Chill Nails & Beauty Salon Policies & Agreements

Salon Hygiene

We’re using the new Check In QLD app to help keep you COVID safe the next time you visit.

All you need to do is:

• Download the app www.covid19.qld.gov.au/check-in-qld

• enter your details once

• open the app when you next visit us

• select ‘Check in Now’ and hover your smartphone over our QR code

• Done!

Using this digital check-in means your details are stored securely by the Queensland Government for fast COVID-19 contact tracing if needed. #CheckInQld

• Please avoid bringing food and drinks into clinic.

• Hand Sanitiser supplied for you upon entry.

• We follow regular cleaning guidelines & use single use products where possible, to ensure a safe environment & service for all clients.

Booking Appointments

Full service list, Prices & Bookings

Available online for easy access 24/7 via our Online booking system

Contact us to assist you with making your bookings if needed

All clients will be emailed personal details and consultation form, please inform us if any personal information changes.

Cancelation Policies

We understand that sometimes schedules change & therefore requests 48 hours notice when cancelling or rescheduling your appointment. A deposit is required at time of booking which varies for different service types. Appointments cancelled not in required notice time or for which clients are a “No- Show” for will incur a service charge of $25.00. Lengthly services will forfeit their deposit.

Please note that appointments made same day may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge $25 service fee. Group bookings require a notice period of 2 weeks prior to booking date. Deposit is non refundable due to required length of time need to be booked for services. For each guest that fails to show without required notice a charge for the service amount will be incurred, we advise to try and replace guest as their is not charge for change of name. Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and service fee is charged service scheduled. Chill Nails & Beauty values your time and feels that it is fair to honour the same policies we hold to our clients. Should Salon need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honour 50% off your next identical service and do all we can to reschedule your appointment in a timely manner. Here at Chill Nails & Beauty we understand that accidents and emergencies happen that prevent 24 hour notice for cancelling or rescheduling your appointment. Clients are given one grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. Please inquire in Salon, emails or by phone. If you have any questions regarding our policies please contact us.